Terms & Conditions
UNDERSTANDING
1. PHM Rewards+ is the name of the loyalty program (the Program) handling customer loyalty transaction for all participating hotels managed by PHM Hotels. The program enables its members (the Members) to enjoy benefits when staying at all hotels of PHM Hotels.
2. Adjustment: Credit points following a complaint by a Member or an error in the Program.
3. Check in: date of arrival at the hotel.
4. Check out: date of departure from the hotel.
5. Customer: person making an overnight stay in a PHM Hotels who is not a Member of the Program.
6. Day use: booking a hotel room for daytime only (arrival & departure the same day).
7. Member: customer who has accepted the General Conditions of the Program.
8. Membership tiers: the level of the membership which assigned to each active Member.
9. Partner: a Company external to the PHM Hotels and participating in the Program in two following ways: by accepting PHM Rewards+ vouchers for purchases within its network and by giving special offers of Partner’s product for the active Member - the special offer is applicable for all membership tiers.
10. Point: unit generated by a Member, in accordance with a set scale, as a result of a stay in a hotel participating in the Program. Every Rp 5,000,- transaction at room stay by a Member, will entitle 1 point. Every 1 point has its own value. 1 point is equal to Rp 50,- and treated as cost per point.
11. Bonus Point: several amount of points awarded to the Member for special occasions such as birthday gift, etc. Amount of points awarded shall be determined by PHM Hotels. All cost of bonus points will be bare by PHM Hotels using the standard ‘cost per point’ accumulation calculation. Bonus point validity is lifetime for all Membership Tiers.
12. Rewards Redemption: any services or products obtained using Points accumulated on the Member’s account.
13. Status: membership level determining how many Points are earned and the benefits received at a hotel and that is determined by the number of overnight stays or the number of Points earned by a Member in a given period.
14. Transaction: crediting or debiting point(s) to/from a Member’s account.
15. Membership Web Portal: Members that already activate their account also able to login at http://rewards.phm-hotels.com/ to view their points balance, transactions history, to claim missing points, to view redemptions history and update their data profile. This web address is printed on the back of each Loyalty card.
16. Online Reservation Merchant: It is a secure, web-based booking engine for Members and non-members to make real-time reservations that can be accessed at http://booking.phm-hotels.com/.
General Rules
1. PHM Rewards+ Membership e-card remains the property of PHM Hotels.
2. Whenever there is a change of personal particulars, it is the Member's sole responsibility to update their membership record in the PHM Rewards+ Members' Portal or inform PHM Rewards+ Customer Service in writing.
3. The safe keep of the Reward Certificates is the sole responsibility of the member. There shall be no replacement of reward certificates.
4. The PHM Hotels reserves the right to correct any Member statements or Point accruals or balances that are incorrect due to processing errors.
5. PHM Hotels reserves the right to amend the rules, restrictions, program benefits, and special offers without notice. PHM Hotels reserves the right to terminate the PHM Rewards+ program at any time.
6. Earnings of PHM Rewards+ Points and redemption of Rewards are subject to all applicable laws and regulations.
7. Members points transferred are not allowed for all membership tiers.
8. Fraud or abuse concerning PHM Rewards+ or Reward usage is subject to appropriate administrative and/or legal action by the Hotel and PHM Hotels.
9. PHM Rewards+ Loyalty Program is a program operated by PHM Hotels and its participating hotels.
Hotels Participating in the Program
1. The hotels participating in the Program are hotels operating under PHM Hotels including THE HAVEN Hotels & Resorts, THE 1O1 Hotels & Resorts, 1O1 URBAN Hotels, FRii Hotels and PHM Collection Hotels & Resorts which are part of the Program.
2. When a hotel leaves the PHM Hotels network or ceases to be a participant, after booking but before the stay, the Member will not earn any Points, the Member will not able to enjoy any other benefits at the hotel (including the use of PHM Rewards+ e-vouchers and e-gift). Special offers will no longer be valid after the date on which the hotel leaves the network or terminates its participation, even if the booking was made prior to this date.
Joining The Program
1. Membership Definition
o Any individual can participate in the Program. Minors (under 18 years old) cannot participate in the Program.
o Membership in the Program is free.
o The membership card is strictly personal; it cannot be sold, lent or assigned.
o Each e-card mentions the Member’s name, the individual identification number the membership tiers and the membership enrollment date. Each Member may hold only one PHM Rewards+ card.
o The card can only be used by the Member whose name appears on the card.
o The Member should not disclose their account password to anyone.
o To join the Program, a valid, individual email address is required. Two Members may not share the same email address.
o By becoming a Member of the Program, Members agree to receive electronic communications relating to the operation and services offered by the Program (including information messages, monthly points statements, and information regarding the operation of the PHM Rewards+ sent by the PHM Hotels). If the Customer no longer wishes to receive the information inherent to the management of the Program, he will have to ask to be removed from the Program (see the procedure described in Article 13).
o Members of the Program accept that the Program may be modified in whole or in part at any time and without prior notice. Terms & Conditions of Joining the Program.
2. The Customer may join the Program:
o When staying at one of the hotels participating in the Program; by registering online at the phm-hotels.com and each hotel brands website; via PHM telephone reservations center; – or by any other means that may be made available to the Customer.
o The Customer shall provide whatever details are required and obligatory for membership (sure name, given name, valid email address at the time of application for membership, postal address, telephone number and language of communication).
o The new Member shall accept the Program’s General Conditions of Use online.
o They will then get benefits from all the services of the Program: including access to the Membership Web Portal functions (access to Rewards, Redemption history, Transaction history, Report Missing Points, checking their account, etc.) and recognition across all PHM Hotels group websites and call centers when booking.
3. Becoming a Member
o System auto-enrollment: Customers that have a valid email address will automatically enrolled by PHM Rewards+ Merchant Web Portal every 7.00 AM (GMT +7) (after the night audit finished) where the enrollment time is 24 hour after the Customer check out. Customers have their options to activate their membership or not. Invalid email address shall not able to be enrolled automatically.
o Online Enrollment: Customers are able to sign up via online for the Program membership through Membership Web Portal, PHM Hotels Mobile App platform and Brand.com Websites such as thehavenhotels.com, the101hotels.com, thebnbhotels.com, friihotels.com and phmcollection.com. Registration confirmation of the membership is real-time without hotel’s approval.
o Data Personalization: The member account is strictly personal. it is created and used under the Member's sole and entire responsibility. The member account may not under any circumstances share their membership account with other members. Use of the personal account enables members to:
§ View their account balance, their transaction history and their status.
§ Be recognized on the website phm-hotels.com and mobile services.
§ View their reservation history and modify their current reservations, if necessary.
§ Subscribe to PHM Hotels and PHM Rewards+ newsletters, and view their subscriptions status.
§ Access personalized offers and services.
Using the Member Card
The Member must present the card number each time they request the benefit services and make reservation and/or present the e-card on arrival at the hotel to receive the benefits of membership. The benefits of the Program are subject to these requirements:
- By default, PHM Rewards+ only provides the digital version of member card that can be viewed on mobile services such as Membership Web Portal accessed through mobile browser once member logged in to their account.
The Member cards are pre-activated and ready to use at the time of Member activates their account.
Member Eligibility & Entitlement
Members entitlement and benefits determined with the membership tier levels. PHM Rewards+ has 2 tiers of membership: Silver and Gold with the following benefits:
Membership Level | Silver | Gold | |
Qualifying Points* |
0 - 4,999 |
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5,000 > |
Qualifying Estimated Transaction (IDR) |
0 - 19,999,999 |
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25,000,000 > |
Express Check In |
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Express Check Out |
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Minimum Discount on Food & Beverage |
10% |
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15% |
Minimum Discount on Spa Treatment |
10% |
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15% |
Additional Discount on Room Reservation (for online reservation only at phm-hotels.com)** |
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15% |
Exclusive Member-Only Offers |
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Earns Points for room stay transactions within all participating hotels |
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User your points for room stay transanctions within all participating hotels |
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Late check out untill 4.00 PM*** |
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Surprise Bonus Points |
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Free selection of a dessert every purchase of Rp 150,000 within all participating hotels outlets |
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Free room upgrade to the next level category upon arrival*** |
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