FAQs
FREQUENT ASKED QUESTIONS
1. What is PHM Rewards+?
A: PHM Rewards+ is a frequent booking program which rewards members for their booking with PHM Hotels.
2. How do I sign up?
A: You can sign up through our website at www.phm-hotels.com
3. Does it cost anything to join PHM Rewards+?
A: No, you can join the program for FREE.
4. How can I earn point and how many points can I earn for 1 booking?
A: You will earn 1 point for every 5,000 IDR spent for your accommodation and your point will be credited automatically to your account. All you need to do is to present your membership card upon check-in in the hotel.
5. How and when can I redeem my points?
A: You can log on to your account in http://rewards.phm-hotels.com to see the reward catalog and redeem for your favorite reward.
6. Why can’t I redeem point?
There are some cases that you cannot redeem your point:
a. You don’t have enough points to redeem for the reward you have chosen. In this case, please choose another reward with less required points or earn more points to redeem later.
b. Your points have expired.
c. The reward you have chosen is out of stock. In this case usually the website will have the notification to let you know.
If you still have more concern about your redemption, don’t hesitate to contact our support team at rewards@phm-hotels.com
7. How long does it take for the reward point to be credited to my account?
Points will take up to 48 hours to be credited to your account after check out.
8. How long are my reward points valid for?
Point will be valid for 24 months after the issued date.
9. How do I check my point balance, transactions and redemption?
You can find all your point details when you log in to GHS Rewards website at http://rewards.phm-hotels.com
1. What is PHM Rewards+?
A: PHM Rewards+ is a frequent booking program which rewards members for their booking with PHM Hotels.
2. How do I sign up?
A: You can sign up through our website at www.phm-hotels.com
3. Does it cost anything to join PHM Rewards+?
A: No, you can join the program for FREE.
4. How can I earn point and how many points can I earn for 1 booking?
A: You will earn 1 point for every 5,000 IDR spent for your accommodation and your point will be credited automatically to your account. All you need to do is to present your membership card upon check-in in the hotel.
5. How and when can I redeem my points?
A: You can log on to your account in http://rewards.phm-hotels.com to see the reward catalog and redeem for your favorite reward.
6. Why can’t I redeem point?
There are some cases that you cannot redeem your point:
a. You don’t have enough points to redeem for the reward you have chosen. In this case, please choose another reward with less required points or earn more points to redeem later.
b. Your points have expired.
c. The reward you have chosen is out of stock. In this case usually the website will have the notification to let you know.
If you still have more concern about your redemption, don’t hesitate to contact our support team at rewards@phm-hotels.com
7. How long does it take for the reward point to be credited to my account?
Points will take up to 48 hours to be credited to your account after check out.
8. How long are my reward points valid for?
Point will be valid for 24 months after the issued date.
9. How do I check my point balance, transactions and redemption?
You can find all your point details when you log in to GHS Rewards website at http://rewards.phm-hotels.com
